Sr Human Resources Specialist

Location : Buenos Aires, Argentina | Team: HR Business Partners

Role Type: Full-Time Employee (Individual)

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here 

At Medallia, we hire the whole person.

Medallia is seeking a dynamic, curious and motivated Senior Human Resources Specialist. This highly collaborative role will be part of our global HR Business Partner team, working with early to mid-career Medallians and managers across the business.  In this role, you will support on-site and remote teams in Argentina and the greater Latin America region. This opportunity is a full-time role, and is based in Buenos Aires, Argentina.

Responsibilities

  • Provides support services for employee life-cycle activities including onboarding, offboarding, promotions, transfers and employment documentation ensuring a high degree of accuracy and customer satisfaction
  • Demonstrates working knowledge of company policies and local employment law to provide appropriate guidance to employees and managers
  • Responds in a timely manner to inquiries regarding company policies and programs; elevates or directs questions to other teams, as appropriate
  • Partners with other People and Culture functional areas to support and ensure proper execution of programs and projects
  • Support of New Hire Orientation and on-boarding activities, conducting of exit interviews, analyzing employee data, and support of all performance management activities
  • Maintain in-depth knowledge of legal requirements related to day-to-day management of employees and ensuring regulatory compliance.
  • Provide performance management coaching to managers.
  • Monitor dashboards and prepare reporting to analyze data for trends and patterns, present key information for potential development of future programs.
  • Manages priorities and effectively adjusts based on volume and business necessity; engaging with managers for guidance or approvalsComprehensive systems management of Medallia’s HRIS, Workday, for administration of employee life cycle events, best-practice audits (probation, annual leave) and regional reporting.

Minimum Qualifications

  • 5+ years of combined HR experience (i.e. HR business partnership, operations, compensation programs, talent acquisition or similar)
  • BA/BS degree with a focus in HR or Business, or equivalent practical experience

Preferred Qualifications

  • Strong verbal and written communication capabilities in English, organizational skills, and the ability to prioritize competing tasks in a fast-paced environment
  • Ability to work independently and collaboratively in a team environment
  • Self-starter and process-driven, always looking for way to optimize
  • Able to analyze data, understand trends, and develop recommendations for action; accuracy and attention to detail are key
  • Previous experience in project management, process development, analysis and problem solving
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. 

Medallia is committed to working with and providing reasonable accommodation for applicants with any disability.

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