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Global Head of Brand and Creative

  • Location: Remote, California
  • Team: Marketing
  • Role Type: Full-Time Employee (Manager)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.


We are looking for a seasoned Global Head of Brand & Creative to take our brand to new heights. You will be responsible for leading the global brand and creative direction for a publicly traded high growth company. The ideal candidate will be passionate about creative strategy and building brands, while helping us put a cohesive visual story together. This candidate will also be well versed at nurturing talent, managing, and sourcing external agencies/contractors, while helping to pitch our story internally to get companywide adoption of our campaigns. 

Key responsibilities include:

Guide the direction and evolution of brand, voice, and visual identity of Medallia and develop creative direction for all marketing.
Ensure consistent execution of brand and identity across acquired brands, regions, verticals, solutions, products, events, sponsorships, and all marketing expressions.
Oversee the prioritization and assignment of all creative requests across web, print and digital marketing collateral.
Coach and mentor a team of designers, producers, and video professionals to deliver their best creative work and grow their careers.
Hire and grow a best in-class global creative team.
Develop internal marketing campaigns that translate marketing objectives across business units into clear and creative strategies
Partner with external partners, vendors, and agencies, as necessary.
Own and maintain creative budget.


Required Qualifications

  • 10 years of Brand and Creative Experience
  • 6+ years of leading, developing and inspiring design and creative teams
  • Deep understanding and proficiency in conceptual brand storytelling
  • Entrepreneurial mindset that is focused on driving value in customer experience as much as the end-user experience through engaging collateral and branding
  • Ability to manage multiple work streams independently and within the team.
  • Excellent interpersonal and organizational skills
  • Strong attention to detail

Preferred Qualifications

  • BS in Business or MBA
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.