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Product Designer

  • Location: San Mateo, CA, USA
  • Team: Product Design
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia is looking for a talented Product Designer to shape, design, and define unique, user-centered experiences.

The Role

  • Provides design support for a set of features or a very scoped product.
  • May assist other designers responsible for projects of larger scope.
  • With some guidance, collaborates closely with Product Managers, developers, researchers, and other designers.
  • Takes concrete ideas, and turns them into designs and experiences.
  • With some supervision, delivers mockups, prototypes, and design proposals to meet product and design requirements or showcase a design concept.
  • Create easy to understand design specifications for use by the product team.
  • May produce design resources for fellow designers to use in their day-to-day work, e.g. Sketch templates.
  • Partner with Product Managers, engineers, researchers and content strategists to incorporate learnings, address challenges, and perform final reviews to ensure a unified delivery of products on the Medallia platform.

Minimum Qualifications

  • Bachelors degree or equivalent
  • 3+ years experience as a product designer
  • Knowledge of user research, ideation, storytelling, prototyping, concept visualization, and design of interfaces
  • Demonstrated experience developing skills as a collaborator, and design contributor
  • Experience using a broad range of tools for design work, including Sketch, InVision, JIRA

Preferred Qualifications

  • Demonstrates competency in interaction designs
  • Experience with design challenges of moderate complexity
  • Strong ability to execute
  • Attention to detail
  • Some communication about product UI and specs
  • Able to document/capture ideas in a crisp and consumable fashion
  • Developing listening and presentation skills
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.