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Product Manager, Voci

  • Location: Remote, United States
  • Team: Product Management
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Customers broadcast valuable feedback about a company through surveys, social media, review sites, and countless other channels. The problem is, the most valuable insights can come from a company’s contact center. Many contact center calls are recorded for compliance and insights reasons but have never truly been analyzed. Voci uses cutting edge ASR machine learning technology to turn those calls into text for analysis. Voci also appends each audio file with rich metadata such as overtalk, silence, sentiment, and more. Customers and partners use Voci to build their contact center analytics solutions. We want to empower our partners and customers to understand what matters most to their customers and what they can do about it. 
As a product manager on the product management team, you will be driving feature functionalities enhancements and improvements as well as interaction with the internal and external stakeholders. We are looking for a talented and analytical product manager to drive the product forward.

Responsibilities

  • Manage key features of Voci products which are used by hundreds of the world’s largest brands. Provide recommendations to product leadership based on industry/customer research, and drive consensus and roadmap for the respective product areas. Engage with business stakeholders to understand the context and prioritize problems in order to precisely articulate them and define product requirements. Own and pragmatically prioritize the backlog - solve the right problem at the right time. Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc. Work closely with design, engineering, and data science teams to design, define, develop and deliver scalable solutions. Partner with marketing to launch features and achieve their GTM KPIs. Responsible for identifying risks, communicating those risks and recommending solutions that mitigate them.

Qualifications

  • 3+ years of product management or experience at high-growth startups or from a large, world-class, enterprise product organization.
  • Direct Product experience creating and working with machine learning models; Speech-to-Text and NLP. 
  • Direct product experience creating and working with APIs as well as front-end software applications.
  • Proven track record of shipping products by translating vision into a product roadmap, collaborating with engineering on product delivery, and taking the product to market.
  • Experience using SCRUM tools to manage the product milestones and communicate priorities.
  • Exceptional at planning, setting expectations, making and meeting commitments.
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.