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Professional Services, Research Services Technical Lead (Remote)

  • Location: San Francisco, CA
  • Team: Professional Services
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Role Summary
The Medallia Research Services team is expanding! 
As we begin to ramp up our services offerings for market research clients, we are looking to recruit the first technical services team member to work alongside brands who seek market research services. This is a great opportunity for someone to shape and build out the technical services offering for our Research Services products, partnering closely with R&D to help drive the product roadmap for acquired technologies (LivingLens, Crowdicity, Promoter).
Scope of Role
Technical Work streams
Delivery of technical work streams (LivingLens widgets, API integrations, cross product deployments)Build out technical offering model for research servicesSupport with building out knowledge base and codifying technical solutions and processes
Collaborate with support and product on enablement and roadmap improvementsDelivery of non-standard technical solutions 
Market Research Delivery
Technical onboarding and training for MR clients
Define the QA process fit for MR needs
Oversee technical solution usage across client base and develop client roadmaps
Collaborate with engineering to streamline backend provisioning 
Preferred Experience
Minimum 1-2 years of experience as Medallia PS technical lead
Proficient in HTML, CSS, Javascript and API integrationsDemonstrated ability to drive work streams independently
Strong client communication and management skills
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.