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Regional Director - EMEA North

  • Location: London
  • Team: Field Sales
  • Role Type: Full-time -- People Manager Role
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecom, Retail, Hospitality, and Automotive industries. Our team is responsible for winning the trust and building long-term relationships with our impressive customer base: 4 of America’s 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, and 3 of the world’s top luxury car brands.

As a team of consultative Sales professionals, our mission is to create a legendary team and establish a reputation across enterprise software for sales excellence, impact, and career growth.

Responsibilities

  • Lead a team of Sales Directors
  • Support Sales Directors in opening new accounts; this includes partnering on prospecting strategies, meeting preparation efforts, and territory reviews
  • Own, drive, and accurately forecast new software bookings, retention, and up-sell/cross-sell opportunities
  • Define territory strategies, account lists, and quota expectations
  • Attract, recruit and hire Enterprise Sales Leaders and President’s Club attendees
  • Inspire, develop, and retain high-performing Sales Directors
  • Partner with key members of the Sales Ecosystem (Solutions Consulting, Account Management, and Inside Sales)
  • Build and execute relationships and go-to-market strategies with key Medallia Partners such as management consulting firms and global system integrators
  • Partner internally with Sales Leadership, Sales Ops and Marketing to continuously improve our sales approach and win rate
  • Work with your Area Vice President and sales leadership team to set the vision, strategy, and tone for your region
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws.