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Regional Director, Public Sector - Federal Civilian (Remote)

  • Location: Washington, DC
  • Team: Public Sector
  • Role Type: Full-Time Employee (Manager)
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

Company Overview

Medallia is the global leader in Customer Experience Management. Our mission is to create a world where companies are loved by their customers; where organizations see you as a person and not just their next sale. We do this by building a bridge between hundreds of companies and billions of customers, around the world, enabling access to your eyes, ears, and hearts, so they may design and deliver extraordinary experiences, every single day.

Responsibilities

  • Lead a team of Public Sector Sales Directors (Individual Contributors)
  • Support Public Sector Sales Directors in opening new accounts; this includes partnering on prospecting strategies, meeting preparation efforts, and territory reviews
  • Own, drive, and accurately forecast new software bookings, retention, and up-sell/cross-sell opportunities
  • Define territory strategies, account lists, and quota expectations
  • Inspire, develop, and retain high-performing Public Sector Sales Directors
  • Partner with key members of the Sales Ecosystem (Solutions Consulting, Account Management, and SDR team)
  • Build and execute relationships and go-to-market strategies with key Medallia Partners such as management consulting firms and global system integrators
  • Partner internally with Sales Leadership, Sales Ops, and Marketing to continuously improve our sales approach and win rate
  • Work with sales leadership team to set the vision, strategy, and tone for your region

Required Qualifications

  • 2+ years as a first tier leader of a high-performing Public Sector software sales team
  • 3+ years as a top-performing individual contributor in a SaaS sales role
  • Demonstrated experience building and maintaining C-suite relationships
  • Demonstrated experience consistently exceeding quota in an enterprise sales organization

Preferred Qualifications

  • Track record of inspiring and developing high-performing sales professionals
  • Previous experience/knowledge of the Customer Experience Management space
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.  Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.  For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.