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Sales Operations Analyst

  • Location: San Francisco, CA
  • Team: Sales Operations & Enablement
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role:
We are looking for a Sales Operations Associate to join our team. This is an opportunity to play an integral in making the “sales machine” operate smoothly! You will be part of the team that blends strategy with execution, analytics with innovation, leadership with teamwork to implement operational excellence for the sales organization. In this role, you’ll support  robust data analysis, contributing to process improvements and ensuring accuracy for the team. This is an opportunity to drive measurable improvements in sales performance and grow your career in sales operations.


  • Ensure data accuracy and uphold data hygiene in Salesforce
  • Design, collaborate, unit test, release and communicate process enhancements within various sales systems
  • Develop robust suite of reporting/analytics that uncover key performance insights/intelligence for sales leadership
  • Standardize reporting of pipeline health, win rates, conversion rates, cycle time, and other key performance metrics
  • Support building board, company meeting, sales meeting presentations and other important updates
  • Support data management initiatives to ensure data accuracy and data hygiene.

Minimum Qualifications

  • 1+ year of experience in Sales Operations
  • Experience with complex Excel modeling

Preferred Qualifications

  • Organized, analytical, problem solver
  • Excellent communication and interpersonal skills, written and verbal
  • Collaboration, teamwork, and partnership skills
  • Creative mind, innovative thinker, eager to learn, grow, and develop
  • Expertise with and Anaplan
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.