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Sales Operations Sr. Analyst

  • Location: Pleasanton, CA, USA
  • Team: Sales Operations & Enablement
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

COMPANY OVERVIEW:
Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our SaaS platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends.
Come find out why.

THE FUNCTION:
The Sales Team drives adoption of Medallia’s products and services to companies seeking to deliver world-class experiences with every customer touch point in their organizations using a unified enterprise platform. We are rapidly penetrating the largest and most respected brands in the world across virtually every industry.   Our team researches prospects, executes prospecting campaigns, unlocks opportunities for Medallia to add value, and ultimately cultivates new accounts for Medallia to help achieve their customer experience goals. Come join our team of dynamic, passionate, fun, sales professionals.

THE ROLE:
Blend strategy with execution, analytics with innovation, leadership with teamwork to spearhead game-changing operational initiatives for all of Sales. Build strategic expansion plans to accelerate global growth. Uncover actionable insights and improvement opportunities through robust analysis of key performance metrics. Ensure the sales “machine” operates smoothly and efficiently by identifying and resolving process inefficiencies. Roll up your sleeves and drive measurable improvements in sales performance. Do whatever it takes to ensure all sales growth objectives are met!

KEY RESPONSIBILITIES:

Manage strategic planning and operating processes in support of rapidly expanding sales team
Sales capacity modeling, forecasting, and reporting
Partner with field leaders for territory expansion/realignment planning, execution, and optimization
Support annual planning, budgeting, quota setting, incentive plans, and commissions
Become the source of actionable insights into sales efficiency/effectiveness
Develop robust suite of reporting/analytics that uncover key performance insights/intelligence for sales leadership
Create methodology to establish leading indicators/metrics for rep ramp and productivity
Standardize reporting of pipeline health, win rates, conversion rates, cycle time, and other key performance metrics
Build board, company meeting, sales meeting presentations and other important updates
Spearhead key initiatives to drive measurable improvements in sales team performance
Analyze recruiting processes/profiles to improve talent acquisition
Partner with training team in execution of training platforms and initiatives
Identify and lead other special projects to drive operational/process improvements

ABOUT YOU / CRITICAL COMPETENCIES:
Positive attitude and passion for the opportunity
Organized, analytical, problem solver
Strong excel modeling skills
Expertise with Salesforce.com a plus
Excellent communication and interpersonal skills, written and verbal
Collaboration, teamwork, and partnership skills
2-3 year experience in Sales Operations
Four year degree
Creative mind, innovative thinker, eager to learn, grow, and develop
 
Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws. At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.