Request a Demo

Job Role
Request a Demo

YES, I agree to receive, via email, information about Medallia solutions and success stories that show how industry-leading companies improve the customer experience and increase revenue. Read our Privacy Policy in the footer below.

Read our Privacy Policy

Thank You

Your message has been received and we will contact you shortly.

Back to all open positions

Senior Director, Artificial Intelligence Products

  • Location: Remote, United States
  • Team: Product Management
  • Role Type: Full-Time Employee (Manager)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role
 Are you passionate about creating outstanding products that solve real customer problems?  Do you want to drive business results and be responsible for the overall success of your product? Medallia is seeking a Director/Senior Director for Artificial Intelligence products which are built on Medallia Athena- the AI platform. You will be responsible for owning and executing on Medallia‘s product strategy for deriving actionable insights for an enterprise embedded in the customer and employee feedback signals coming from multiple channels, surveys, videos, call recordings, chat data, web clicks,  IoT data and others. You will conceive, enhance and maintain software products which delight Medallia customers and provide them with  descriptive, prescriptive and predictive insights using the latest and greatest in machine learning & artificial intelligence. These data products tell the enterprise what to do to improve customer and employee experiences, including how to measure the effectiveness. Medallia is the world’s largest collection of experience-focused thinkers and software developers and you will be a part of this elite team. Reporting directly to the SVP of Product Management, the Senior Director of Athena Products is a mission critical, hands-on leadership role at Medallia with people management responsibilities.

Your Responsibilities 
Drive the product roadmap and long-term product strategy for your product.
Manage, hire, and develop a team of product managers as needed, as a player-coach 
Provide clear prioritization of varying product initiatives 
Lead the definition of product requirements, write PRDs yourself if needed.
Lead a team of designers, data scientists and engineers to deliver innovative solutions that delight customers.
Collaborate with other teams to ensure your product is driving the desired business results.
Track and improve key product metrics.

Minimum Qualifications

  • Proven track record of launching successful data science based software product offerings 
  • Customer-centric perspective 
  • Skilled at defining and prioritizing product ideas and organizing them in actionable user stories
  • Outstanding problem solving and analytical skills.
  • Quantitative educational background.
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.