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Senior Director of Product Management, Medallia Contact Center

  • Location: Remote, United States
  • Team: Product Management
  • Role Type: Full-Time Employee (Manager)
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role:
As a Senior Director of Product Management at Medallia, you will be the point person driving the vision, strategy, and roadmap for our Medallia Contact Center suite of products.  As a part of this role, you will run the recently-acquired Stella Connect product line, a market leading Quality and Performance Management software product for Contact Centers.  We are looking for a talented, technical, “get-stuff-done” product leader to drive the strategy and execution. 

Responsibilities:

  • Own the roadmap for Medallia’s Contact Center Suite.Manage the Medallia Stella Connect product line used by Contact Center agents and supervisors around the world.
  • Lead the amazing Medallia Stella Connect product team.  Provide regular coaching, knowledge sharing, and insights to drive a high-performing team - but know how to also have fun!Partner with and drive alignment with other product managers at Medallia through strong cross-team product leadership, and deliver the next generation Contact Center product.
  • Provide recommendations to senior leadership based on industry/customer research.Own and pragmatically prioritize features - solve the right problem at the right time.
  • Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc. Work closely with cross-product engineering teams to design, define, develop and deliver scalable solutions.
  • Partner with marketing to launch features and achieve their go-to-market KPIs.
  • Reports directly to VP of Product Management.

Qualifications:

  • 8-10 years of product management experience at high-growth startups or from a large, world-class, enterprise product organization.  Contact Center experience is preferred.
  • Excellent communication and presentation skills, with experience presenting to C-Level executives, both internally and to customers.
  • Direct product experience creating SaaS-based, front end software applications and successfully selling them into the target market.
  • Previously managed a team of product managers.
  • Proven track record of shipping products (both leading a team and individually) by translating vision into a product roadmap, collaborating with engineering on product delivery, and taking the product to market.
  • Exceptional at coaching, planning, setting expectations, making and meeting commitments.
At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.  Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.  For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.