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Senior Manager, Alliances

  • Location: São Paulo, Brazil
  • Team: Alliances & Channels
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

As Head of LATAM Partners and Alliances, you will own our programs for the group worldwide and act as the liaison between our sales organization. Your success will be measured based on your ability to achieve sales targets, and deliver end-customer success, while driving world-class customer and partner NPS.

Partner Relationship lead for LATAM Alliances, one of Medallia's most strategic teams and highest growth areas for our business.
Develop, manage and execute on the partner specific business plans with clear KPIs to track business impact for the LATAM partner business.
Define sales plays, account mapping and execution cadence with partners so that both partners and Medallia field teams are aligned. 
Coordinate Medallia field and partner engagement for targeted account opportunities and go-to-market ventures.
Represent Medallia within Partner QBRs and report and represent the progress on the business plan execution within Medallia QBR forums.
Forecast the joint business on a regular cadence to support Medallia business planning.
Develop executive sponsor linkage with Medallia & Alliance exec relationship sponsor. 

About You:
Strong track record of developing strong, collaborative relationships that result in strong joint businesses and material revenue and growth for the LATAM business.
Demonstrated track record of driving successful sales outcomes.
Intrapreneurial, with a passion for taking initiatives and building something great, with high urgency.
Passion for a fast-paced environment
Detail oriented - reliably deliver high-quality work.

Required Qualifications

  • Minimum 10 years of experience in enterprise sales and/or channel development
  • Minimum 5 years developing and managing large Systems Integrator (SI) partners in LATAM
  • Demonstrated experience navigating complex organizations with a strong understanding of professional services operating models
  • Willingness to travel 25-50%
  • BS/BA degree or equivalent work experience
  • Fluent in Spanish, English and Portuguese language

Preferred Qualifications

  • MBA preferred
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.