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Senior Salesforce Administrator/Analyst (Remote)

  • Location: Pleasanton, CA, USA
  • Team: Enterprise Applications
  • Role Type: Full-Time Employee (Individual)
Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding and management of experience for candidates, customers, employees, patients, citizens and residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

THE ROLE
Medallia is looking for a driven, hands-on, business-minded individual with a strong functional and technical foundation in the Salesforce.com platform to partner with the lines of business and provide technical expertise in the design and development of systems solutions. The solution’s architect will be able to utilize his/her creativity and innovation to develop new approaches for enterprise application integration, workflow automation, performance optimization and overall management of solutions particularly within the Salesforce platform. 

The Enterprise Applications & Analytics team is part of corporate IT and is responsible for supporting, developing, managing and enhancing the set of enterprise applications which are the platform that delivers Medallia's business processes. The group focuses on engagement with the line of business to continue and calibrate solutions that best fit Medallia's business needs. In addition the group focuses on design, development and deployment of an enterprise decision support system to provide enhanced reporting and analytics capabilities.
We work in a fast-paced environment and we are looking for someone who can hit the ground running managing multiple responsibilities and projects while producing high-quality work.

Responsibilities

  • Own and manage the runway
  • Define technology obstacles and create strategies to address them
  • Identify opportunities for application optimization, redesign, or development within the Salesforce platform that will support multiple business units
  • Guide best practices for security model, mobile deployment strategies, workflow, data validation and administration processes
  • Partner with lines of business to gather, document and develop new requirements into Salesforce.com design and implementation by translating business requirements into creative and effective technical / functional solutions
  • Responsible to complete necessary items related to system design, configuration, customizations, integration and support
  • Define and monitor compliance with code check- in, backup/recovery, and versioning processes, leveraging tools such as JIRA, GitHub, Visual Studio Code and plugins
  • Use expert hands on experience in VisualForce, APEX, SOQL, Lightning Web Component, Process Builder, Workflows, Java, C++ and Architecture tools to improve systems
  • Lead the integration and/or connection between Salesforce.com and other Enterprise applications using API / Web services, middleware tools such as Dell Boomi, Mulesoft
  • Execute test scripts for systems integration testing and Regression Testing
  • Responsible for the design and compliance to the corporate enterprise standards
  • Guide the development of the enterprise data model ensuring data integrity is maintained
  • Maintain a comprehensive knowledge of regulatory and security requirements and ensure compliance
  • Ensure new data architecture meets company policies and governance controls.

Minimum Qualifications

  • 3+ years of systems architecture experience (i.e. designing, developing and maintaining complex business solutions within the application)
  • 3+ years of Salesforce experience specific to Sales Cloud, administration, integration, configuration, enhancements or similar 
  • 3+ years experience with translating business requirements into technical/functional solutions
  • 1+ years of CPQ (Configure, Price, Quote software) experience or exposure

Preferred Qualifications

  • Strong understanding and knowledge of Salesforce Sales Cloud capabilities and limitations paired with Salesforce.com architecture, design and configuration skills 
  • Hands-on experience in several mid-sized, global implementations using Salesforce 
  • Experience working in a similar role for a SaaS company
  • Exposure with Salesforce Lightning, Visual Force, APEX, Process Builder, Workflows and Architecture topics
  • Salesforce.com certification
  • Excellent communication, project management, organizational, planning, customer service, interpersonal, written and verbal skills to influence stakeholders
  • Bachelor’s degree in Information Technology or a related field

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity is afforded to all qualified applicants and employees. We do not discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other protected category. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements.  Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.  For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.