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Senior Solutions Consultant

  • Location: Hong Kong
  • Team: Solutions Consultants
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our cloud-based platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the C-Suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy.

As a member of the Sales and Pre Sales team, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You are a critical member of the team and a trusted advisor for our prospects.  You position yourself for many career options, not only in Solutions Consulting or Sales, but also in Marketing, Product Management, and Consulting.

The Solution Consultant strategically partners with the Sales organization to shape client programs by:Meeting with business leaders at prospect companies to understand their business goals and articulate Medallia’s value proposition.  
Medallia Solutions Consultants regularly meet and shape stakeholders across the client organization, from C-Level executives to frontline employees; CX program owners to stakeholders from Marketing, Operations, and Product or IT.  
Successful Medallia Solutions Consultants must be able to tailor their messaging and impact to any of these audiences. Shape Value Creation for our Clients through presentations, case studies, product demonstrations and proposals
Shape our clients’ Customer Experience vision.  This means educating our prospective clients on operational CEM (Customer Experience Management) best practices, articulating stories about how other organizations we’ve worked with have approached obstacles and challenges, and generally serving as the Operational CEM expert during sales cycles.
Design and scope impactful Customer & Employee Experience programs that transform the client's business and organizational culture
Partner with the sales team on sales strategy and lead first-hand multiple client projects with cross functional teams of the company

Required Qualifications

  • Bachelor’s degree
  • Experience managing complex projects (cases, work streams) for complex companies
  • Minimum of 5 years experience in a Customer Facing role, Trusted Advisor Skill Set (problem solving, advisor roles)
  • Experience contributing to and shaping proposals
  • Demonstrated track record of success in sales engineering, Consulting, CX or VOC roles
  • Strategic Business Acumen
  • Ability to travel a minimum of 30%

Preferred Qualifications

  • Strategic Problem Solving
  • Understanding of Business Strategy Domain Expertise (e.g. Cross Channel Customer Experience, Customer Analytics, Voice of the Customer, Net Promoter Score)
  • Strong written Communication skills
  • World-class Presentation Skills
  • C Suite level sales expertise
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law.