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Senior Vice President, Industry Solutions

  • Location: Remote, United States
  • Team: Solutions Principals
  • Role Type: Full-Time Employee (Manager)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role 
This position leads a team of industry, solutions and marketing professionals tasked with driving and accelerating revenue growth. The team partners with Sales, Pre-Sales, Product, Marketing and Operation leaders to identify new areas of opportunity, mitigate risks and deliver on goals.  The leader will ensure priority verticals and horizontals are supported by Industry and Solutions Principals focused on driving commercial results through vertical/horizontal strategy, thought leadership, market awareness and deal support.  They will also lead a team of Solutions Marketers focused on building and developing Medallia’s market presence and product adoption across industries and solutions. Through both teams, the organization will identify opportunities for growth and expansion through product solutioning, identification of buyer personas, and a deep understanding of industry/horizontal needs and challenges. The team raises Medallia’s public profile through the creation of thought leadership content, participation in events, speaking engagements and publications.  Principals are active in key deal cycles and maintain strategic customer relationships. The leader of this team will continue to evolve the operating model to ensure that Medallia captures the full value of the team’s expertise and the team performs optimally. In addition to strong internal partnerships, this role is also customer-facing in deals, expansions, and ongoing advisory relationships.     

Minimum Qualifications

  • 10+ years leadership experience 
  • Strong negotiation and influencing skills
  • Proven success in driving growth 
  • Experience in developing and evolving organizations (SaaS experience preferred)
  • Ability to work across the organization towards a common goal
  • Sales and/or consulting experience a plus
  • Experience and credibility in the CX, EX or SaaS space
  • Experienced leader of people and teams

Preferred Qualifications

  • Masters Degree
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.