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Senior Workday Analyst (Remote)

  • Location: San Francisco, CA
  • Team: People Technology
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role
The Medallia People Technology team is seeking a Senior Workday Analyst who is experienced in HCM to design and implement elegant solutions that bring efficiency and scale to our global organization. Our ideal candidate will have extensive knowledge and experience implementing all phases of a Workday HCM project, including partnering with stakeholders to develop a comprehensive understanding of business process requirements, leveraging best practices to design, configure and test solutions, partnering with the HRIS team in IT on integrations, running end-user training sessions, and providing post-implementation support. We’re looking for a critical thinker who is naturally curious and intrinsically motivated to continuously improve the system.


  • Be the key Subject Matter Expert (SME) to determine the right technology solution to meet strategic business initiatives
  • Triage, diagnose, and resolve Workday functional issues originating from end-users, business process events, etc.
  • Lead projects as defined by leadership, which includes leading meetings, providing regular project updates, and adhering to project deadlines
  • Gather business requirements from Medallia’s Workday users and translating those into efficient & effective solutions
  • Recommend technical solutions taking into account priorities and trade-offs, and drive alignment among stakeholders
  • Provide pre and post-launch end-user support, testing, change management, and training
  • Review upcoming enhancements and release information and identify what changes will impact the organization 
  • Maintain strong working relationships with Workday users across the organization
  • Mentor others on the team by actively sharing knowledge and expertise

Minimum Qualifications

  • Bachelor’s degree or equivalent experience
  • 5+ years of experience working with HR systems and with Workday
  • Demonstrated Workday configurations experience in core modules (HCM, Benefits, Compensation, Absence, Performance, Talent & Recruiting), Custom Reports & Calc Fields, Business Process, and/or Domain Security Configuration & EIBs
  • 2+ years of experience in project management, requirements gathering, quality assurance & user acceptance testing, and preparing documentation and specifications.

Preferred Qualifications

  • Proven record of setting delivery commitments and meeting expectations
  • Excellent communication skills, able to interact effectively & collaborate with internal and external stakeholders
  • Demonstrated experience successfully owning multiple priorities in a dynamic environment
  • High proficiency in making decisions by consistently proposing quality solutions and answers to issues by gathering extensive data, conducting research, and presenting a recommended solution to all parties involved
  • A strong understanding of Time Off plans, Accruals, Leaves and Calculation Engine operations including Absence process requirements
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.