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Solutions Consultant Manager

  • Location: Atlanta, GA, USA
  • Team: Solutions Consultants
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, and Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

COMPANY OVERVIEW:
Medallia was founded on a simple idea: that companies can win by putting the customer before everything else. Our cloud-based platform does this by capturing customer feedback, analyzing it in real-time, and then delivering it to everyone in a company — from the c-suite to the frontline — to help them improve. We’re now considered the leaders in a space we helped to create, we’re Sequoia backed, and we’re growing like crazy, doubling in size every 12 months. We’ve got a culture focused on smarts, kindness, continual learning, irreverence… and our people love it. A full 95% of our employees would recommend us to their friends.

Come find out why.

THE ROLE:

In this role, you will support the Sales Team with:
Customer Discovery – Build relationships with customers to identify gaps and limitations with their current process/solutions
Customer Success Stories – Bring the Medallia solution to life with authentic customer examples during demos
Product Demonstrations – Address business concerns and highlight their Medallia-enabled solutions using demos
Competitive Analysis – Differentiate Medallia from the other Solutions in the marketplace
Solution Design – Design a comprehensive CEM Solution for the customer based on their requirements and corporate goals
RFP’s – Respond to RFP with Medallia Best Practices

SKILLS and EXPERTISE IN:

Cross-Channel Customer Experience, Voice of the Customer, Customer Satisfaction, Enterprise Feedback Management, Customer Insight, Survey Methodology and Best Practices, Quantitative Analysis, Net Promoter Score, Sales Process, Written Communication and Presenting to Executives

MINIMUM QUALIFICATIONS:
Significant experience in a Customer Facing role, ability to articulate and present solutions to customers
CEM Experience and/or Market Research Experience
Experience contributing to proposals and RFP’s
Bachelor’s degree
Ability to travel 30%+
 
Medallia is proud to be an equal opportunity employer and is committed to providing equal employment opportunity regardless of race, color, religion,national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation or any other category protected by law.
At Medallia, we don’t just accept difference - we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and state disability laws. At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws.