Solutions Principal, TMC
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
As a Solution Principal, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You are a critical member of the customer organization; a trusted advisor for our prospects and customers, and a leader, teacher, and mentor within Medallia on customer experience and industry best practices.
- Solution Principals strategically partner with the Sales, Customer and Product teams to:
- Build relationships with senior leaders in target strategic accounts, both prospects and customers
- Meet with senior business leaders at prospect companies to understand their business goals and articulate Medallia’s value proposition
- Shape our clients’ and prospects’ Customer Experience vision by sharing best practices, telling stories about how other organizations we’ve worked with have approached obstacles and challenges, and generally serving as the senior CX and/or Telco, Media, and Communication (TMC) services domain expert during sales cycles
- Present Medallia thought leadership during strategic sales cycles--you are a critical voice of expertise and guidance to help prospects understand how to use Medallia to achieve their business goals
- Understand Medallia product capabilities and be able to convincingly articulate Medallia’s unique differentiators, particularly as they help solve the business problems faced by each client/prospect
- Support the sales organization in solution design for the largest, most complex enterprise companies
- Continue to develop your retail services expertise and share it with the sales team, other Medallia teams, clients and prospects through informal and formal knowledge sharing
- Actively participate in company-wide strategy and product vision for the vertical, representing the market point of view.
- Mentor and grow future TMC services and CX domain experts within the company
- Partner with the sales team on sales strategy
- Partner with sales leadership on account strategy, region development and team ramping
- Partner with the Medallia, (or Partner), Implementation and Managed Services teams to provide best practice guidance, participate in strategic meetings and help with senior relationship management as needed
- Be an active contributor to the community, both inside and outside of Medallia, through sharing of thought leadership and best practices via content development, speaking events, customer advisory board, etc.
- Bachelor’s degree or equivalent professional experience
- Ability to travel 50%+
- 5+ years experience presenting to senior executives
- Expertise in Customer Experience and/or Operational CEM
- Deep Telecommunication, Media, and Communication expertise
- Masters degree preferred
- Prior Experience in: Customer Analytics, Voice of the Customer, Net Promoter Score (NPS), Change management and governance, Omni Channel
- Medallia Platform User
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.