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Sr. Solution Principal, Healthcare

  • Location: Remote, United States
  • Team: Solutions Principals
  • Role Type: Full-Time Employee (Individual)
Medallia’s mission is to help companies win through customer experience. The world’s best-loved brands trust Medallia’s Experience Cloud™, which embeds the pulse of the customer in an organization and empowers employees with the real-time customer data, insights, and tools they need to make every experience great. Named a leader in the most recent Forrester Wave and ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, and Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title—nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, and former classmates. We have different backgrounds and we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Our Healthcare Solution Principal will play a critically important role in our rapidly growing healthcare business.  If you have a passion for patient, provider and payer experience, deep healthcare expertise and a desire to help healthcare organizations deliver on their mission, we would love to speak with you!

As a Solution Principal, you work with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: patients, providers and payers. You work with cutting-edge technology and tackle real business problems. You work with great colleagues and partners. You are a critical member of our organization; a trusted advisor for our prospects and customers, an expert in the healthcare community, and a leader, teacher, and mentor within Medallia on customer experience and health care best practices.

Solution Principals strategically partner with the Sales, Professional Services, Marketing and Product teams to:

  • Build relationships with senior leaders in target strategic accounts, both prospects and customers
  • Meet with senior business leaders at prospect companies to understand their business goals and articulate Medallia’s value proposition
  • Be an active contributor to the health care community, both inside and outside of Medallia, through sharing of thought leadership and best practices via content development, speaking events, customer advisory board, etc.
  • Shape our clients’ and prospects’ Customer, Employee and Patient Experience vision by sharing best practices, telling stories about how other organizations we’ve worked with have approached obstacles and challenges, and generally serving as the senior health care domain expert during sales cycles
  • Present Medallia thought leadership during strategic sales cycles--you are a critical voice of expertise and guidance to help prospects understand how to use Medallia to achieve their organization’s mission and goals
  • Understand Medallia product capabilities and be able to convincingly articulate Medallia’s unique differentiators, particularly as they help solve the business problems faced by each client/prospect
  • Support the sales organization in solution design for the largest, most complex enterprise companiesContinue to develop your health care expertise and share it with the sales team, other Medallia teams, clients and prospects through informal and formal knowledge sharing
  • Actively participate in company-wide strategy and product vision for the health care vertical, representing the market point of view
  • Mentor and grow future health care domain experts within the company
  • Partner with the sales team on sales strategy
  • Partner with sales leadership on account strategy and team development and ramping
  • Partner with the Medallia, (or Partner), Implementation and Managed Services teams to provide best practice guidance, participate in executive meetings, help with senior relationship management  and act as a strategic advisor as needed

Skills and Expertise:

  • Cross Industry and Channel Customer Experience
  • Patient, Provider, Payer Experience
  • Customer Analytics
  • Voice of the Customer
  • Net Promoter Score
  • Sales
  • Deep experience within the target vertical of Healthcare
  • Written Communication skills and Presenting to Executives    

Required Qualifications:

  • Bachelor’s degree or commensurate professional experience
  • Ability to travel 25%+
  • Deep health care expertise with a focus in Provider and/or Patient Experience 
  • 5+ years experience presenting to senior executives

Preferred Qualifications

  • Advanced degree
  • Thought leader in health care
  • Experience with large health care systems
  • Experience with the Medallia platform
At Medallia, we don’t just accept difference—we celebrate it and recognize the value it brings to our customers and employees. Medallia is proud to be an equal opportunity workplace and is an affirmative action employer. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won't unlawfully discriminate on the basis of gender identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, Veteran status, sexual orientation, and any other category protected by law. We also consider all qualified applicants regardless of criminal histories, consistent with legal requirements. Medallia is committed to working with and providing reasonable accommodation to applicants with disabilities in accordance with the American Disabilities Act and local disability laws. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies.